Quality Assurance

Punching above our weight


Robust Quality Assurance frameworks to ensure we maintain consistently high standards, above and beyond industry expectations.

We may be a young group, but we set out to outdo ourselves all the time.

In 2017 we set out to achieve hospital-level standards and we are proud to have achieved this.

What sets us apart

Because Quality is in our DNA

Our accreditations is a testimony of our emphasis on quality. We want you to have the confidence that you are getting the best.

We know of no other private outpatient practice or organisation that has achieved this level of accreditation in Australia.

ISO9001:2015 Quality Management System

NDIS Commission Quality & Safeguards

ISO45001:2018  Occupational Health & Safety Management System

National Safety & Quality in Health Service (NSQHS) Standards

National Standards in Mental Health Services (NSMHS) Standards

These certifications apply only to the following locations:
Suite 21 75-77 Wharf Street, Tweed Heads, NSW 2485 (NDIS, 9001, 45001, NSQHS, NSMHS)
Shop 8, 10 Fifth Avenue, Palm Beach, QLD 4221 (NDIS only)

Safety & Quality Performance

The Shrink Company is committed to providing transparent and accountable reporting of its healthcare system to staff, consumers and the community and is committed to implement ways to continually improve our systems and processes. The Shrink Company  aims to improve safety for patients by minimising key risks and optimising the quality of the services we provide. In each of our facilities, we focus on known risks to our patients which, for example may include:, medication safety, infection control and suicide.

Infection Control

At the Shrink Company we aim to minimise the risk of infections to patients, staff and visitors by:

  1. All staff completing hand hygiene training
  2. All staff completing COVID-19 Infection control training
  3. All staff must be fully immunised
  4. Having comprehensive infection control policies and procedures
  5. Following the Australian Guidelines on infection control and the Aseptic Non-touch technique clinical framework

Medication Safety

In order to reduce medication errors:

  1. All nursing staff must complete annual medication safety training
  2. Only appropriately trained and credentialed staff can administer medication
  3. Having comprehensive medications safety policies and procedures.

All medication incidents are investigated and actioned and monitored through the clinical governance committee. TSC takes all medication errors very seriously and we encourage staff to report all incidents no matter how minor.

Mental Health & Suicide Risk

In order to reduce the risk of suicide all clinicians must complete suicide prevention training.

Only appropriately trained and credentialed staff can provide mental health treatment and support.

Open Disclosure

Every effort is made to minimise risk, unfortunately, incidents do occur and The Shrink Company support open disclosure.  This is the process of open communication with patients and families when an incident results in unintended harm.  It involves discussion of the incident, investigation and any actions taken to improve the care delivered and ensure the incident is not repeated.

Click here to view our Safety & Quality Performance Data for 2020