Traditional models of care via the public mental health system has always revolved around case-management. However, case-management has always been run via the public mental health services.
The Australian healthcare system, and its funding pathways, are constantly changing and evolving. The two-tiered funding system (Federal and State) means that some services are run by the Commonwealth (e.g. Medicare, private hospitals), and some by the States & Territories (i.e public hospitals and it’s associated services). Over the years much of the federal funding have been channeled to NGO’s with the intention to provide non-clinical support outside of the public hospital system. This has indirectly resulted in the public mental health services being able to take on more acute patients, but less sub-acute or non-acute patients.
Unfortunately these group of patients are often stuck – they are not sick enough to warrant case-management from the public mental health service, yet they are not well enough to fend for themselves.
This is where we come in. The Shrink Company provides a new approach to case-management in the private sector, external to the public hospital system. What this means is that patients have more options, as the way we do things here are different to the public mental health system. There is always going to be a place for public mental health services which do a wonderful job, but now patients who do not meet the criteria for case-management by the public mental health service (especially those with chronic mental health issues) can have the option of being case-managed by us.
What does a case-manager do?
Your case-manager is the primary contact person, and is usually a clinician (psychologist, social worker, occupational therapist, or nurse). These are mental-health trained specialists that know the ins and outs of the condition you are facing, and the interventions you require. We work in partnership with external organisations that can provide extra services depending on your needs. Your case manager will see you regularly, and will work collaboratively with other team-members within The Shrink Company and other external providers. Case-managers are first and foremost clinicians themselves, and their primary role is to provide specialist clinical intervention through various types of therapy.
Case management is not necessary for everyone. Most people manage reasonably well without a case manager, but for the more severely ill or disabled, a case manager will often enhance their recovery. Everybody has different needs and therefore it is only after we get to know you that we consider whether care management is necessary.